Most outrageous hotel requests
Buying a rickshaw is almost too easy for these concierges.We asked the city's concierges to share their experiences of the wackiest, most extravagant, most eccentric requests from guests. Here's what they said:
The right WongâA U.S. officer, who served in Hong Kong as a GI during World War II, asked a member of our concierge team to help find a man he had not seen since the war. This man was called Mr Wong, which is a little like looking for a Mr Smith in London. Fortunately he recalled that Mr Wong owned a tailor shop above a bar. We actually managed to track Mr Wong down, and as a result, the guest was very happy -- we didnât want to get the wrong Wong.â -- Stella Suen, Director of Public Relations, The Peninsula Hong Kong
Total rehaulâOne member of royalty from Saudi Arabia, prior to his visit at Chinese New Year a few years ago, requested for the following to be done in the Presidential Suite -- remove the door between the dressing room and the master bedroom, carpet the entire master bathroom, install a barber's chair in the dressing room and remove the double-sided flat screen television which was installed between the living area and study. Additionally, a private performance of a lion dance was arranged for the gentleman.â -- Ilona Yim, Director of Communications, Island Shangri-La, Hong Kong
Grave spottingâA female guest once came to us and was searching for her great grandmotherâs grave in Hong Kong. The only information she was able to provide were the name of her great grandmother and the year that she passed away. To everyoneâs surprise, we were successful and located the correct grave for the guest.â -- Stella Suen, Director of Public Relations, The Peninsula Hong Kong
Missing mementoâA male guest on a business trip in China joined a private tour which took him to an old and traditional Chinese house. While there, he forgot to take photographs of the house. Subsequently, the guest returned to Island Shangri-La in Hong Kong and informed concierge that he needed a photo or memento of the house to show his family back in Sweden. The concierge obtained his guideâs number and found out the guest had visited the house where the award-wining movie 'Raise the Red Lantern' was filmed. He bought a DVD as a gift for him" Â -- Ilona Yim, Director of Communications, Island Shangri-La, Hong Kong
Rickshaw requestâOne of our most expensive requests was by a male European guest in his 50s, a boutique hotel owner in his home country, who wanted to purchase a rickshaw. We put him in contact with a company that made rickshaws. The rickshaw alone (excluding the shipment cost) was about HK$13,000. It was considered quite expensive at that time, which was more than 10 years ago." -- Samantha Lok, Assistant Chief Concierge, Kowloon Shangri-La, Hong Kong







